There’s a small fee to pay but this will be added onto the claim amount/sum Zara owe you. Don’t be put off by the court process, this is what they’re counting on, with MCOL everything is done online and you don’t even have to attend the the court hearing. A blurry picture they may have sent you won’t hold up in court as sufficient evidence.
It will be up to Zara to prove beyond reasonable doubt they are telling the truth, obviously they can’t do this. If Zara want to play silly games and claim you sent back empty boxes, incomplete returns, garments from different retails or dirty/damaged garments sue them. You can return items you are unhappy with within 30 days of the purchase date or shipping date. Zara have the contract with the courier not you. Other retailers may follow suit as return rates rise. If the courier looses your order or return it is Zara’s responsibility and they must refund you. Shoppers divided over Zara’s new returns policy that charges £1.95 on online orders. Zara is just their trading name, unfortunately any claims made against Zara may not succeed on this technicality. ITX UK LIMITED are the legal entity you have the contract with. It is important all letters and claims are addressed to and made against ITX UK LIMITED. And if they still don’t refund open a case with the small claims court via MCOL / Money Claim Online. If you have an outstanding refund send them a letter before action/court claim to: ITX UK LIMITED, Lumina House, 89 New Bond Street, London, United Kingdom, W1S 1DA. Does it really surprise Zara that customers want to return them? Zara aren’t allowed to scam you out of refunds. I have a Zara coat from 2008 I still wear but the quality of clothes they sell now is shockingly bad. When I had to go through alternative routes to get the refund Zara threatened me with the Police! Their clothing has gone to Shein quality, loose buttons, different length sleeves and garments arriving with damage and pulls in them.
Yodel lost my return parcel and Zara refused to refund me or accept responsibility for it.
I have never been so disgusted with a company in all my life. I have had to do a visa dispute with my bank, I have also contacted Citizens Advice who have told me they are reporting Zara to Trading Standards due to the way they conduct themselves. Some of their policy is pretty straight-forward and other parts are a TOTAL head scratcher. I have over £100 of money that I am now out of pocket by. Return Policies, Zara After two ibuprofen and a couple beers, I’m starting to feel a little bit better after trying to understand the Zara return policy. We are now 3 days further down the line and im still being told to wait a further 24 hours. After multiple conversations promising they would get back to me within 24 hours I then contacted them again and they requested my proof of postage despite tracking saying it had been received and despite Zara themselves saying they had received it. Which is probably why they have removed their contact number and you can only speak to a robot who copies and pastes the same paragraphs over and over. As with many others on here, Zara appear to make their money by stealing customers refunds.
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